Hosting FAQs

How many hosting plans do you offer?

We offer four different hosting plans. Each plan is priced according to the features and contract length.  We also offer Free Domain Parking and URL pointers.

What type of payment you do accept?

We accept Visa, MasterCard, American Express and company / personal checks. 

Will you pro-rate my account when I place a hosting order?

All hosting accounts technically begin on the 1st of the month. Your bill may reflect a pro-rated amount for the first month.  For example, if you signed up on the 15th of the month, you would ONLY be charged for the last 15 days of the first month.  All accounts renew on the 1st day of the month.

Do you offer a money back guarantee?

If you are not satisfied with our service, you may receive a pro-rated refund.  You must notify us within 30 days of the date that the account was first activated.  We do not refund setup fees or domain name purchases.

How long does it take for my account to be setup?

Our goal is to process orders within 24 hours after payment is received.  

How do I know my hosting account is active?

You will receive a "Welcome" email from our support team with all the information needed to begin.  This email will contain your userID, password and FTP information. You will be able to upload files to your new web site immediately thereafter.  

My new web site does not display in my browser?

Before a domain is active, registration of the domain name must occur or name servers must be modified (See below).  Domain name changes usually take 24 - 72 hours to complete.  Until that time, you can only access your domain via the IP address.

How do I register a new domain name?

Three ways:
  • We can register the domain name  when you order a hosting plan.  You will be listed as the owner of the domain, and you can move it to any other registrar at anytime.  Your domain name will automatically renew unless you notify us 30 days prior to the renewal date.
  • If you don't need hosting just yet, we can register the domain and park it at no charge for you.  This allows you to reserve a domain name, but not have to pay for hosting until you are ready to develop your web site.
  • You can purchase domains through any ICANN-accredited registrar.  When you make the purchase please point the domain name to our servers (see below).

How do I point my domain name to your servers?

You must return to the registrar where the domain name was purchased and change the name servers to our Name Servers.  
Note: Most registrars have a customer login where your account can easily be modified

How do I contact Triad Hosting if I need support or have billing questions?

Most common questions can be answered in the Customer Support Area which is available 24/7.  For additional questions, use the Contact Form first, so a record of your request is on file.  

Does my hosting account automatically renew?

At the end of the contract period, the hosting account will automatically renew.  We will then invoice you via postal mail or email.  Payment is due upon receipt.  You can pay your invoice via check or credit card.  You must contact us 10 days PRIOR to the renewal date to cancel your account.

Can I upgrade my hosting plan?

Yes, you can upgrade your current hosting plan without penalty.  Any monies pre-paid will be applied to the new plan.

Can I cancel my account anytime?

Accounts are prepaid (annually, bi-annually, quarterly or monthly).  We do not issue pro-rated refunds for cancellations, unless it is within the first 30 days of the account setup (see money back guarantee above).

What happens if I exceed my hosting plan's disk space and/or bandwidth limits?

You will be notified by our support staff.  At that time, you have the option of upgrading your plan or paying an overage charge. (See Terms of Service)

Can you help with design or programming for our web site?

Yes, we would be happy to help... learn more about all our consulting services.
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